Last week, ABC World News Online reported that a Taliban spokesperson in Afghanistan had sent a routine press release email with one noticeable difference – he had included every recipient in the CC field, instead of (presumably) in the BCC field, where the names and email addresses would be hidden.
Of the more than 400 copied recipients, the list included a provincial governor, an Afghan legislator, several academics and activists and a representative of Gulbuddein Hekmatar, an Afghan warlord whose outlawed group Hezb-i-Islami is believed to be behind several attacks against coalition troops.
Hard to say if the Taliban has an email usage policy or not. However it is unlikely that, if they did, the email would have been sent as it was.
In an effort to return email to its once heralded model of communication efficiency, some organizations have implemented email acceptable use policies. These policies describe best practices for communicating via email, such as:
There are many other best practices that could be included in an acceptable use policy. The goal is to create a policy, and then educate your employees so that email can be brought under control and used to make the workday more efficient.