All too often, decisions on what e-discovery solution to implement are based on flashy sales presentations and vague explanations of how the systems function. Rarely does the end result surface in the decision making process. More often than not, the bells and whistles of the product tip the scales.
While a good user interface and flexibility in creating search criteria help to improve the usability of a product, there are other aspects of the product that are equally important, such as:
It’s all about the end result, not about making the journey in style. Too often, the ultimate process that needs to be completed is not well defined, leading to decisions that don’t work or are so complicated that the new tool never achieves widespread acceptance in the workplace.
Don’t be drawn in by the rhetoric of gurus. So-called authorities all too often focus on the fluff of theory, paying more attention to the means than to the end. There are people out there who talk about e-discovery but aren’t actually working in e-discovery on a day-to-day basis. They will tell you in theory how to do things, but you’ll spend many moons actually figuring out how to do it yourself.
When you need to get from Point A to Point B, consider whether a Chevrolet can do the job as well as a Porsche. Wortzman Nickle can show you the way.