The more things change, the more they stay the same.
The 2014 edition of the Gartner e-Discovery Software market report was recently released. It contained few surprises, confirming what many people felt was a rather flat year of innovation in the e-discovery software universe.
No new players were added this year, and most vendors remained in approximately the same position they were in last year. A couple of vendors did improve a bit in the “ability to execute” and “completeness of vision” areas, but the major swings viewed a few years ago are absent this year.
e-discovery software is maturing. Most major vendors now incorporate some form of TAR analytics, and user interfaces have developed to the point where most users can learn to use a product in a couple of hours. Gone are the days of memorizing keystrokes and wading through menus to find a function.
Likewise, most vendors have recognized that support is as important as product, and have invested in customer assistance. Pricing models, while still varied, have started to coalesce into a volume and user license standard.
The report can be viewed here: