Interesting. I just attended a workshop titled “Litigation Readiness: The Impact of the Records Management Program”. According to the panel, following a market research survey, 80% of companies surveyed reported having a records management policy. I found this statistic extremely high and query whether these reported policies are updated, followed and audited regularly. I have my doubts about that.
However, only 60% of those policies contained a litigation readiness component, and only 20% of those utilized litigation readiness software. Further only 38% of those companies had a litigation response team in place to handle all of the e-discovery phases.
Also interesting – in the panel’s view (and these were employees of a service provider) the effectiveness of a litigation readiness program is based 90% on the policies and the team put in place, and only 10% on the software. In their words, technology is merely an “enabler” in the quest for defensible litigation readiness.